MODULE 1: PROTOCOL, SOCIAL USES AND COMMUNICATION
- Protocol and disability
- Etiquette and Clothing
- Explicit Communication
- Knowing how to be and knowing how to be: protocol for high patents
- First aid
MODULE 2: HOSPITALITY AND PROPERTY MANAGEMENT
- Cocktails and bar service
- First aid and bromatology
- Silver service: how to eat
- First aid
MODULE 3: TEAM MANAGEMENT AND MANAGEMENT
- Conflict management and guest care
- Event organization
- travel arrangements
- First aid
- GIO
Duration of course
40 hours
Access
Selection based on Curriculum Vitae and interview (by phone or videoconference)
Recipients
Everyone who wants to improve their basic knowledge in the area of guest services
in the Hospitality industry. Employees or those interested in working in luxury and very luxury
hotels. Cabin crew members of recreational yachts, commercial and private aircraft. Personal
assistants.