Specific Objectives
Training related to Soft Skills in order to create solid, effective and empathic relationships with customers and guests.
Consolidate exclusive relationships with customers and guests in order to offer them a personalized service adapted to their needs.
Training has several levels, from the most basic to the most complex. The last and highest level is the – Diploma of expert in Customer Management and Hospitality.
These courses offer
KNOWLEDGE AND SKILLS OF BUTLER AND STEWARDSHIP ASSISTANTS
IMPROVES THE RELATIONSHIP WITH CLIENTS IN THE LUXURY AND VERY LUXURY SEGMENT
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Recipients
Luxury hospitality and hospitality professionals.
Interested (and professional) in hospitality techniques.
Butlers with or without title.
Cabin crew.
Executive personal assistants.
Professionals and interior cabin crew of pleasure yachts.
Interested (and professionals) in the area of protocol.
Professionals related to the area of organization (with special focus on wedding planners).
Professionals in the luxury sector.
General Training Objectives
Instruct professionals to develop, with guarantee of success, responsibilities related to: direct personal assistance to guests and customers, management of the customer experience and direction in butler services in luxury hotels and luxury hotels.
Instill and reinforce the taste for details, for an excellent presence, the taste for the order and elegance of personal and professional attitude and improve the vocation / attention in serving customers of luxury hotels and very luxury.
Be prepared to provide the highest competence to guests and customers.
Train professionals in personal assistance to top executives so that they can anticipate their needs.
Learn about the luxury consumption modes of the world's leading cultures.
Prepare reports.
Create, organize and direct highperformance work teams with a focus on guest attention.
Plan and coordinate social and official events.
Possess the necessary knowledge for the maintenance and conservation of works of art.
Ensure the hygienic and sanitary conditions of your team, as well as the food they handle.
Practice service techniques at the table, sitting and standing.
Know how to handle wines, perform traditional cocktails and perform functions inside the bar.
Learn how to manage customer relationships on various social networks or hospitality-related opinion platforms.
Understand the responsibilities of Ruler and Housekeeping, do and undo equipand master the basic services of chamberlain.
Master the techniques of protocol, etiquette and courtesy applied in the context of luxury hospitality.
Become familiar with etiquette clothing at the international and diplomatic level.
Learn how to support guests with physical limitations.
Plan international trips for executives.
Learn effective personal communication techniques.
Train customer-oriented attention techniques in order to provide you with pleasant and exclusive experiences.
Mastering non-verbal language to identify gaps in customers.
Master the execution techniques and their components in hotels,yachts and airplanes.
Formative Modalities
In-Person training is exactly the same as distance/online training
- Students can combine distance learning with primary education as long as the training takes place synchronously.
- All courses start and end on the same day (4 hours).
- All training sessions are recorded and placed online for access to all trainees after 24 hours.
- After each training session the student has access to the recording of classes, the presentation of the teacher and a self assessment test.
- According to the needs of the students, GIO HOSPITALITY SCHOOL can provide
other types of materials and / or pedagogical support. - All times defined in the formations will be times based on the time zone of mainland Portugal.
Distance Training
Students must ensure that they have all the technical means for an effective hearing and visualization of the lessons. GIO HOSPITALITY SCHOOL can contribute to a brief basic training in handling the platform used for teaching purposes.
The online courses are developed in interactive sessions on Fridays and Saturdays with a duration of 4 hours and using the ZOOM or similar platform.
Face-to-face Training
The face-to-face training takes place in 4-hour sessions at a time and place to be defined.