MODULE 1: PROTOCOL, SOCIAL USES AND COMMUNICATION
- Personal communication
- Interculturality
- Non-verbal communication applied to hospitality
- First aid
MODULE 2: HOSPITALITY AND PROPERTY MANAGEMENT
- Concierge / RRPP
- Sumiller (professional responsible for the wine list)
- Maintenance of works of art
- Luxury and mascot care (dogs)
- First aid
MODULE 3: TEAM MANAGEMENT AND MANAGEMENT
- Leadership and Team Management
- Open source intelligence
- Customer experience management
- First aid
- GIO
Duration of course
40 hours
Access
Selection based on Curriculum Vitae and interview (by phone or videoconference)
Recipients
Everyone who wants to improve their basic knowledge in the area of guest services
in the Hospitality industry. Employees or those interested in working in luxury and very luxury
hotels. Cabin crew members of recreational yachts, commercial and private aircraft. Personal
assistants.